Decentralized Impact Protocol
A network to scale
Digital platform designed for internal community management — from shares, benefits and team projects to locating partner services across the country. It empowers users to manage their membership, access exclusive offers, and handle support tickets with ease — all in one unified interface.
The client needed a secure, intuitive platform to manage cooperative memberships, internal projects, and exclusive member benefits. The existing tools were fragmented, outdated, and lacked mobile usability. There was also a growing need for an integrated support and discovery system for partner services.
Process
From fragmented workflows to a unified system.
We collaborated closely with the internal team to understand real user needs — not assumptions. Through lean UX discovery and modular design thinking, we created an adaptable structure tailored to a diverse user base.
Discovery: Analysis of the existing tools and workflows used by the client’s members and admins.
UX Mapping: Defined user flows for members, admins, and service partners.
UI System: Designed a modular, minimalistic UI that could scale — with focus on readability and accessibility.
Prototyping & Testing: Built interactive prototypes to validate flow clarity, map usability, and ticket creation efficiency.
Solution
A fully modular web platform built with clarity and functionality in mind. The design system supports multiple user types, simple ticketing, structured benefits access, and geolocation of verified services. The UI strikes a balance between warmth and professionalism — making it feel both trusted and user-first.
Outcome
What started as a patchwork became a platform.
After launch, the system proved not only functional, but scalable and well-adopted. The platform improved internal clarity, reduced chaos, and gave users real ownership of their digital environment.
+80% usability satisfaction across internal test groups
Reduced support email load by 65% within the first 2 months
Rolled out to 500+ active members within 6 weeks
Internal teams reported faster onboarding and better task visibility
WHAT’S NEXT IN THE FIELD
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